01 / First setup
Switch the robot off. Assemble and secure the hopper, four poles and net following the manual. Charge fully before the first session.
From your first setup to looking after the next thousand rallies.
▶ Watch the official setup videoSwitch the robot off. Assemble and secure the hopper, four poles and net following the manual. Charge fully before the first session.
Open the Acemate app, sign in and pair over Bluetooth. Let the robot recognise a clear, well-lit court before starting with comfortable settings.
Stop the session and power off. Keep fingers and tools away from moving parts and the launch port. Remove loose balls only from safely accessible areas; never force the mechanism. If the jam persists, contact support with a video.
S10 is not waterproof. Avoid rain, wet courts and wet balls. If the unit gets wet, stop using it and do not charge it; contact support before restarting.
Power off before changing the battery. Follow the manual for connection and removal. Store dry, out of direct sun; avoid fully draining or overcharging the battery.
Check the net, fixings, wheels and court for debris. Leave clear space around the robot and update the app and firmware when instructed.
Quick guidance based on the S10 manual and Acemate FAQ. For disassembly or a persistent fault, ask support rather than opening the mechanism.
Still need a hand?Setup, care and warranty information, kept close to your next session.